Privacy Policy

At FixProHomes Ltd, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, contact us directly, or engage with our services.

By using our services or websites (including our main website at www.fixprohomes.co.uk and related digital platforms), you agree to the practices outlined in this Privacy Policy.

1. Who We Are

FixProHomes Ltd provides painting and decorating and related services. To deliver our services, we may collect personal data to provide quotes, manage bookings, or perform the work requested. Your data will always be handled securely and only used in accordance with this policy.

We operate under a legitimate interest basis, meaning the information we collect is necessary to fulfill your requests or obligations related to our services.

We do not sell, rent, or trade personal data with third parties for marketing purposes.

2. What We Collect

We may collect the following types of personal data:

• Contact Information: Name, address, email, phone number, and job title.
• Service Details: Information required for quotes or projects, such as preferences, interests, and postcode.
• Communication Records: Calls (recorded for training purposes), emails, and other correspondence.
• Website Interaction Data: Cookies and usage data from our websites.
• Marketing Preferences: Details provided for newsletters or promotional offers.

3. How We Use Your Information

We use the collected information to:

• Fulfill your requests (e.g., quotes, bookings, or project completion).
• Improve our services and website functionality.
• Send promotional offers or updates (when consent is provided).
• Conduct surveys or market research to enhance customer experience.
• Comply with legal obligations or address inquiries and disputes.

4. Cookies and Website Tracking

Cookies are small files that enhance your website experience by tracking preferences and interactions.

• We use traffic log cookies to analyze site usage and improve performance.
• You can manage cookie preferences through your browser settings.
• Our use of Google Analytics collects anonymous website usage data for statistical purposes.

5. Mailing Lists

When subscribing to our newsletters, we collect your contact information to:

• Share updates, special offers, or promotional content.
• Monitor engagement using industry-standard tools.

You can unsubscribe at any time via the “unsubscribe” link in our emails or by contacting us directly.

6. Sharing Your Information

We may share your data with trusted third parties only when necessary:

• Subcontractors and Suppliers: To carry out requested work or deliver project-related supplies.
• Marketing Partners: For promotional campaigns (only with your consent).
• Legal or Regulatory Authorities: When required by law.

These third parties are bound by their own privacy policies, and your data will be erased from their systems once the work is complete.

7. Data Retention

We retain personal data only as long as necessary:

• To fulfill service obligations, record keeping, or honor warranties (e.g., a 2-year guarantee).
• For legal or compliance reasons, such as financial record retention.

In general, personal data will not be kept for longer than 10 years after project completion.

8. Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights:

• Access and Correction: Request access to or updates of your data.
• Data Erasure: Request deletion of your data, where applicable.
• Data Portability: Request your data in a structured format for transfer to another provider.
• Object to Processing: Restrict or object to certain data uses, including marketing.
• Lodge Complaints: File complaints with the Information Commissioner’s Office (ICO).

For more details on your rights, visit the ICO website: https://ico.org.uk/for-the-public/personal-information.

To exercise these rights, contact us:

• Email: info@fixprohomes.co.uk
• Phone: 020 34886 338
• Address: 168 Fulham Road, London SW10 9PR

9. Keeping Your Data Secure

We take data security seriously and employ appropriate measures to:

• Prevent unauthorized access or loss of personal information.
• Limit data access to authorized personnel only.
• Monitor and respond to potential security breaches.

If a data breach occurs, we will notify affected parties and the ICO as required by law.

10. How to Complain

We aim to resolve any concerns about our handling of personal data promptly. Contact us using the details above if you have any complaints.

If unresolved, you can lodge a complaint with the ICO at:

• Website: https://ico.org.uk/concerns
• Phone: 0303 123 1113

11. Changes to This Policy

This Privacy Policy was last reviewed in line with GDPR regulations. Updates will be posted on this page with the revised effective date.

By using our services or website, you acknowledge and agree to the terms of this Privacy Policy. For any further inquiries, contact FixProHomes Ltd at

the details provided above.

Effective Date: 1st May 2018
Last Reviewed: 15 December 2024